Everyone is asking...
Wouldn’t it be great if… I could buy a car the modern way, with more convenience and transparency like I can with other products?
Answer
Yes it would be!
But it’s just not possible today.
The Challenge
Dealers want to break away from the traditional automotive retail model, but antiquated software and the need for a proven implementation blueprint is required for transformational change.
The Solution
Single Point of Contact (SPOC) powered by A2Z is the solution. SPOC improves the customer and employee experience. It enables dealers to dramatically differentiate themselves from their competition. It also increases CSI, sales throughput and profitability. Single Point of Contact enables the Modern Buying Experience that consumers are demanding.
The Blueprint
Modern Dealerships can deliver transformational change with SPOC powered by A2Z Sync, through our software platform and domain expertise. A2Z provides a customized blueprint for the Single Point of Contact model that is needed to modernize car buying.
"You have got to start with the customer experience and work back toward the technology, not the other way around."
- Steve Jobs
Another key question is...
What is keeping dealers from modernizing car buying?
Answer
- Fear of organizational change and reduced profits
- Inadequate Technology
- Traditional siloed sales processes
Who is in the best position to help dealers break through these barriers?
Answer
Dealers – because the answer was not going to come from Silicon Valley, A2Z was developed from ground up by dealers, for dealers, to provide:
- A modern in-store transactional platform
- Expertise to re-organize your store around a Single Point of Contact car buying experience, because we have done it for many dealerships
- An implementation blueprint that drives higher customer satisfaction, employee retention and dealer profitability
SPOC Defined: The Power of One
The principle of Occam’s Razor says “The simplest solution is probably the right one”
Key steps in the SPOC Customer Journey
Customer Check In
Concept Conversation
Client Advisor sets clear expectations up-front and explains the total dealer value proposition.
Wants & Needs Analysis
Client Advisor discovers customer preferences and motivations that lead to further opportunities throughout the sale.
Vehicle Selection
A2Z provides real-time vehicle syndication that enables individual store and group level vehicle search.
Desking
A2Z presents options to the client in a transparent and simple way.
F&I Products
A2Z builds value in aftermarket products through a customer-friendly and compliant presentation.
Transaction Completion
Why is Single Point of Contact a better way to sell cars?
A transformative solution requires that all key stakeholders in a car deal are much better off than before.
SPOC powered by A2Z Sync delivers these powerful results:
For Car Buyers
Customer satisfaction rises through much faster transaction times, less friction and more transparency.
For Sales People
Employee acquisition, satisfaction and retention are improved through enriched job content and better compensation.
For Dealers
Dealers gain market share and post higher PVRs through higher sales volume and greater operational efficiency.
Wait a minute... doesn't Digital Retailing fix the customer experience?
Typical digital retailing tool
Assertion
Even though Digital Retailing is on the rise for good reasons, in-store sales will continue to be the dominant retail mode for a long time.
Implication
The core car buying experience needs to be reinvented from the inside-out (i.e. in-store first) rather than from the outside-in (via website tools)
How does SPOC powered by A2Z Sync improve Customer Satisfaction?
Answer
Unlike the traditional car buying process, A2Z Sync was designed through the lens of the ideal customer experience by:
- Delivering a faster, more convenient buying process; often in one hour or less
- Creating trust through transparency
- Making the customer feel more in control of the process
How does SPOC powered by A2Z Sync increase Employee Satisfaction and Retention?
Answer
In a traditional sales process, front-line salespeople are not empowered to delight customers. With A2Z Sync, the roles of salespeople and managers are much more attractive and customer centric. A2Z Sync boosts Employee Satisfaction by:
- Elevating the scope of sales and management positions
- Providing more career potential
- Enabling better compensation and work/life balance
How does SPOC powered by A2Z Sync help dealers generate more profits?
Answer
Fundamentally, A2Z helps dealers dramatically differentiate themselves and take market share. Our clients make more money by:
- Selling more cars and increasing service retention
- Producing higher F&I product penetration and revenue per car sold
- Lowering combined Sales and F&I staffing expenses, and reducing vendor costs
How does A2Z Sync help dealers adopt SPOC?
Answer
As the leading enabler of SPOC, we have helped transform many stores with documented success. Our team of SPOC experts provide:
- Individualized readiness assessments
- Tailored implementation roadmaps
- Pre-launch and ongoing training, technical support, and insights from best-practice dealers
The Dealer Principal's SPOC Blueprint
Transformational improvement necessitates a proven plan. Single Point of Contact powered by A2Z Sync is much more than just a technology platform.
Our dealers have blazed the path to successful implementation of SPOC from start to finish.
One tool for the Customer Journey
A2Z Sync provides a single transaction platform that powers Single Point of Contact.
The depth of our integrations are the key to driving efficiencies for the dealership.
Behind the wheel of A2Z Sync
Same mission, new chapter
Chip Perry: CEO & President
“Joining the A2Z Sync team is a natural progression in my automotive career. After my experiences with AutoTrader.com, TrueCar and many ventures between – I now have the chance to work on the biggest and most important opportunity in automotive retail: helping dealers improve the core customer experience. There is no doubt in my mind that when we look back 10 years from now, Single Point of Contact will be the primary differentiator between excellent and average dealerships. This is nothing short of a revolutionary way to modernize your store, and I could not be more excited about helping A2Z spearhead this movement.”
Aaron Wallace
Founder
Natalia Giner
Head of Product
Natalia brings 20 years of automotive experience to A2Z Sync, with her primary focus of creating a game-changing, customer-centric experience. Over the past three years, she led the team that built the A2Z platform from scratch and successfully oversaw many dealer transitions to the SPOC model. She brings a great passion for product development and business consulting to her mission of helping dealers modernize car buying.
Brian Allee
Head of Sales & Service
Brian leads the team of retail experts who convert progressive dealers from the traditional retail model to Single Point of Contact. He and his team implement the in-store A2Z software and guides the way from start to finish. Brian’s 10-plus years of automotive retail experience have helped other dealers achieve optimal results with an organizational transformation.
Gary Taylor
Head of Engineering
Gary started his 25-year plus year career of technology experience as a software developer. Throughout his career, he’s overseen multiple software engineering teams. As Head of Engineering, Gary ensures cutting-edge technology drives a user-friendly experience to create the most seamless customer journey possible.
About A2Z Sync
A2Z is a software and dealer-services company that enables dealers to transform the car buying experience through a Single Point of Contact (SPOC) sales process. Dealers who use our platform, training, and support services achieve significantly higher customer satisfaction, employee retention, and dealer efficiency and profitability.
A2Z Sync was founded in 2017 by Aaron Wallace, the owner of the Schomp Automotive Group. He set out to revolutionize the retail environment by creating a highly customer-centric purchasing experience that enabled his dealerships to stand out from the competition, gain market share, and increase profitability. In 2018, Morrie’s Auto Group was the first non-Schomp dealer to adopt the A2Z platform. Today, A2Z serves 25 dealerships who passionately deliver their customers a modern, streamlined, automated, and efficient car buying experience. To date, more than 250,000 vehicle-sale transactions have been processed through the A2Z platform.
A2Z helps its clients successfully transition into SPOC by providing operational readiness assessments, intensive in-dealership training, and ongoing technical and training support. A2Z develops a fully-customized implementation roadmap tailored to the needs of each dealer to ensure the successful long-term use of its software platform.
Testimonials
General Sales Manager
Schomp Subaru
Brandon Murphy
Managing Partner
Bill Bertrand
Partner & GM
Morrie’s Automotive Group
